You must have a Help Desk ticket to request for spare parts or to send products back to Nuforce for service.  Utilizing the Help Desk system allow us to track and process your support problem.
> Go to Help Desk

USA:  1-408-518-0626 (Bob Smith)
International: support@nuforce.com or help desk

Taiwan Service Center:
Nuforce/James Lin
Hontron Electric Co.,Ltd
No.33, Chiu Kan Kou Rd.
Ray Fong Town
Taipei 205
Taiwan
+886-2-24574315